Preferred Accommodations Program

Privacy & Comfort for Your Patients.

There is no doubt that private and semi-private accommodations add to patient comfort. Patients in these rooms have more privacy, more security and more control over their environment. Several North American and European healthcare organizations have identified that private accommodations can assist in the healing process and shorten patient stays, benefiting both the patient and the hospital. 

Private accommodation is, of course, often required for medical reasons and provided at no cost to the patient. However, when patients request and pay for private or semi-private rooms, the hospital benefits substantially from the room revenue generated. With today’s tight budgets, increasing revenues from this source has become a priority with many Canadian hospitals. In the Hospitality Network experience, demand for these paid rooms can be increased by including television and telephone services as part of the room charge.

Hospitality Network’s Preferred Accommodation (PA) Program was developed to help hospitals improve patient satisfaction while increasing room rate revenues. Central to the program is a package of value added Hospitality Network services, including premium television service with stereo headset and bedside telephone service (where applicable). This package is provided, at no additional cost, to patients who request and pay for a private, or semi-private room either personally or using secondary insurance (where applicable). 

Benefits to Patients   Benefits to Hospital
  • Keeps patients in tune, in touch and informed with convenient access to entertainment, family and friends.
  • Bedside TV provides familiar programming and reduces boredom, provides a distraction from distress and discomfort.
  • Patients appreciate the "extra comfort" provided as part of their room package.
  • Provides recognition and thanks patients for using their secondary insurance coverage.
  • Increased room revenues. (up to 50% increase in room revenues)
  • Minimal involvement for Hospital staff. (Professionally promoted by Hospitality Network Customer Service Representatives.)
  • Increases patient/family awareness of Preferred Accommodations at the Hospital. (Professional marketing provided. Provides a convenient method of accessing the program with CSRs to the bedside.)
  • Improved patient satisfaction during their stay.

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